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MilkybarKid

Dan, can you comment publically about current/ongoing claims?
DAN@ADRIAN FLUX

MilkybarKid wrote:
Dan, can you comment publically about current/ongoing claims?


Hiya,

I cannot disclose any personal or sensitive information on the public forum.

However if you would like to PM me, I will happily have someone call you back.

Thanks
Dan
MilkybarKid

Im not looking for personal info, it's mine afterall Sensitive information, fair enough.

My name, so you can check my details/policy is Lewis Grant, registration S642KSA.

There seems to be too many cooks dealing with this broth.
You are the brokers, Equity are the underwriters. Fair enough. Accident Exchange are dealing with the courtesy car and would have been taking the car to storage/to be looked at and fixed or written off, had I not intervened. They have supplied the courtesy car and have been very good so far. A different company transported the car to my garage of choice, spot on.
This is where I get confused, I have no idea why "Uninsured Loss Recovery" (not an uninsured incident I'll point out for people who thought the same as me, it is just the company name, made me panic a little) were brought in to deal with everything. As far as I can see all they have done so far is outsource again the recovery of my vehicle, the courtesy car and a lawyer who would deal with any injuries sustained...

I know this isn't directly an Adrian Flux' issue, but I am hoping you can shed some light on it. It is indirectly a Flux issue as it is in all insurance contracts for the end user to mitigate costs, it seems that by outsourcing each segment through a subcontractor Adrian Flux is multiplying the amount involved in the claim.

Next, is more to do with the underwriter. The accident was on the 2nd of June, I was sent out the underwriter's form dated the 14th (partly my own fault as there were so many companies involved by this point I had forgotten to notify them - I cant remember the date when I did). This was recieved on, filled in and sent friday the 17th, this would have arrived mid week at the latest. The assessor arrived to look at the car on the 29th. A week to arrange an assessor?
Yesterday I recieved a call from a salvage company who had been instructed by the underwriter to pick the vehicle up. I told them no as nothing has been settled. Exactly 5 minutes later a representative of Equity phoned to ask why I had refused. Claimed that it was so the car would be in free storage.

I'm afraid there is no such thing unless you own the storage, but this place is a breakers/salvage company so I can only guess that the underwriter has already put the car to the salvage market and had an offer for it - sell the car on and they no longer have to pay storage.
My question being - if this is the case, how can they "sell" my car, when they havent "bought" the car from me?

Amongst other reasons, I have heard many a horror story of people agreeing to this and allowing the company to take the vehicle, which is then stripped of parts or sold on again leaving the option to buy back parts from the car near impossible, or the fact that they have had no settlement and have no car. I explained this and the guy was happy with my explanation.

I then agreed to pay storage fees for my car from today, if anything else to mitigate costs.

The guy then said that when they recieve the assessors report it would be looked over and an offer made and that this should be by the end of next week.
Is it me or is it just me that is mitigating costs here? Its almost a month on, I still have the hire car as they are taking their time deliberating or paper shuffling and they are worried about storage fees?

Next up is partly a Flux issue. The guy on the phone from the underwriter mentioned "an offer". I questioned this as the car has an agreed value on the car. To which he said -along the lines of- I have nothing on my system about an agreed value, I'll have to check with the broker.
How can the underwriter have so little information(or even so little available information) about the policy?

This in itself raises a few possible issues. Can the underwriter turn around now after allowing me to take out the policy and not agree with the agreed value and decide that they arent going to pay out that amount?
In my mind I tell myself that no, an agreed value is just that - agreed, it's on the policy and agreed by both parties and therefor should stand. If there is something in a policy which I find out after it is taken out I will be held to it anyway, does that swing both ways?

Next is the fact that I still havent heard the verdict on whether the person who hit me (and her insurance company) will be held accountable. Even from an unbiased view, I was clearly in the right. She denied liability on the scene but denying you did anything wrong doesn't mean you didn't.
Thats like telling a policeman who arrives on the scene of a murder "No officer I didn't kill them, I was running in a circle with a knife in my outstretched arm when someone walked in my path, they ran into my knife." It just doesn't work that way.

Side issue from that being - either way, if she is found to be liable, do I lose the no claims bonus I have built up?

Think thats about it for now. Cheers
MilkybarKid

Heard from ULR this morning. When my insurance was renewed the agreed valuation was not carried over.

Strange thing is that Adrian Flux renewed my cover while I was overseas, thats not a problem in itself, the fact that they when they renewed they didnt think to ask what method/number of payments I wanted to use is the first. The first year I had paid in full, the second I had planned on doing the same. Apparently it is Adrian Flux' procedure to move you to paying over 10 months which I dont like doing, and did this without my consent. This was recitfied without much issue.

2nd is now obvious, that the agreed value isnt carried over. The "Value" of the car is still displayed in the main documents, I took this to be the "Agreed Value" and carried on. It was never brought up by Flux that the agreed value had been dropped from the cover, and never was I asked to renew it. Had I known this it would have been rectified on the spot, I paid just over £1800 for cover both years, the first being on ltd miles, the 2nd I had changed to unlimited.

I am still waiting to hear from the underwriter regards a final value, but I certainly didnt pay that premium to cover the car in full, disclosing ALL mods, ALL points etc, and being very straight up, to get back next to nothing when something happens that most certainly is NOT my fault.

I wont be a happy &/or a returning customer if I end up getting screwed.

Dan, a question for you, if the underwriter offers me around the amount of "book value" for the car, am I within my rights to hand them over the car as standard?
JohnnyB

What a surprise Lewis????
monkeyrs6

Insurance

I could not get a good price from FLUX they were not really intrest in cars with mods. £1800 sounds a little steep .
DAN@ADRIAN FLUX

MilkybarKid wrote:
Heard from ULR this morning. When my insurance was renewed the agreed valuation was not carried over.

Strange thing is that Adrian Flux renewed my cover while I was overseas, thats not a problem in itself, the fact that they when they renewed they didnt think to ask what method/number of payments I wanted to use is the first. The first year I had paid in full, the second I had planned on doing the same. Apparently it is Adrian Flux' procedure to move you to paying over 10 months which I dont like doing, and did this without my consent. This was recitfied without much issue.

2nd is now obvious, that the agreed value isnt carried over. The "Value" of the car is still displayed in the main documents, I took this to be the "Agreed Value" and carried on. It was never brought up by Flux that the agreed value had been dropped from the cover, and never was I asked to renew it. Had I known this it would have been rectified on the spot, I paid just over £1800 for cover both years, the first being on ltd miles, the 2nd I had changed to unlimited.

I am still waiting to hear from the underwriter regards a final value, but I certainly didnt pay that premium to cover the car in full, disclosing ALL mods, ALL points etc, and being very straight up, to get back next to nothing when something happens that most certainly is NOT my fault.

I wont be a happy &/or a returning customer if I end up getting screwed.

Dan, a question for you, if the underwriter offers me around the amount of "book value" for the car, am I within my rights to hand them over the car as standard?


Hiya,

Yes putting the car back as standard shouldn't be a problem, aslong as you let the insurance company know and they will value it accordingly.
However you will need to make sure you replace any parts you take off with standard parts to make sure the vehicle is road legal.

Thanks
Dan
MilkybarKid

£1800 is pretty good for the premium when you have 3 points & 3mth ban on licence and with the agreed value in place. Ideally I wouldnt have to go swapping stuff over.

The original quote was based on something like this happening and the cost to the insurance company to replace the car as is. This was decided by Flux and not myself as the best way to proceed (Though I totally agree). I still cant understand why the agreed value would not be carried over.

Thanks for that Dan, hopefully I dont need to go to those lengths, as you can imagine it would be a fair bit of labour especially for the engine swap.
quattrokid

this is a nightmare Lewis !!!

IF to change the car back to standard:

a) this isnt how the car was when involved in the NON FAULT accident
b) converting the car MAY throw up the issue that the MOT certificate wont be valid because..... the car has been changed from the test
c) looks like the insurtance company can move thier goalposts after you have "kicked the ball" this situation isnt fair and its the individual who loses out and in your case it looks quiet conciderably!!
d) having to declare a non fault accident for the next 5 years ( I bet you still get penalized even IF your not the cause of the accident) you dont have a car so have to hire one at more expense unless your insurance are paying for that, your faced with having to strip your car, in fact 2 cars to make up 1 thats as your damaged car was specced to...and buying a donor car as well !!

e) I would go back to the other drivers insurance co. with your detailed evidence and get them to pay up IF your own insurance co. wont.

fight your corner big time, especially since your the inocent party here, go to the citizens advice bereau if need be.
ANDYRACER

Oh there is a surprise, someone else get shafted by Adrian Flux  

I wouldnt insure sod all threw the cowboys, they dont give a toss apart from taking your money.
dest

Personally I wouldnt let ANYONE take the car!
The stories you read about people never seeing them again is too risky.
Id rather have it sitting wrecked on my drive, or preferably at a trusted location.
I never understand it when you hear people say someone has come to take the car away when you have'nt even "sold" it to them by accepting a pay out
noodles

Until you have what you want cash wise in your hand don't let it go anywhere It is a joke that honest people who pay through the nose for insurance,because of all the ar-eholes on the roads who aren't,still end up getting shafted when they need to make a claim.
MilkybarKid

Listen guys and girls, I realise you are all probably thinking and feeling in a way like I am, but I have to be patient. They haven't shafted me as yet, and I hope they don't.
Please do leave the judging of the situation until they have made a move.

You are right Rich, I am not at fault and her ins co should be paying out, either directly ot through my own. Either way Equity won't be out of pocket unless the 3rd party ins co are owned by them/vice versa.
noodles

True mate,(no offence meant to you or your insurance) i was just reading what you wrote about the agreed valuation not being carried over and some other bits they did without consulting you first.I didn't actually say you were getting shafted(just a general term as it does seem to happen a lot),and i seriously hope you don't.Alarm bells always ring when dealing with insurance claims no matter what.By the sounds of it you should be claiming off the guilty party anyway,and not even having to think about claiming off your own.
nogaro s4

Hiya matey whatever happens DO NOT LET THEM TAKE YOUR CAR

my pulsar was stripped whilst being brought back to the uk after breaking down abroad and also just over a year ago my mint 328i m sport after being in a slight bump was taken into SO called free storage and when i went to pick up my daughters pushchair i had in the boot 3 days later it was stripped i.e bumpers,skirts,interior,many engine parts were stripped

oh and the joke was the garage claim they got the car like that so i was driving a car round with no bumpers skirts no interior and engine manifolds and battery missing etc

i done alright out of it in the end after alot alot of heartace but broke my heart to see my 1998 328i m sport with 49k stripped like it was ready for banger racing
aka_dk

ANDYRACER wrote:
Oh there is a surprise, someone else get shafted by Adrian Flux  

I wouldnt insure sod all threw the cowboys, they dont give a toss apart from taking your money.


+10000000000000000000000000000000000000000000000000000000000

w@nkers

(speaking from experience)
DAN@ADRIAN FLUX

MilkybarKid,

Just to clarify, ULR (Uninsured Loss Recovery) is the company that handles our claims activity, which is minimal as a broker, on our behalf.

Insurance companies do have arrangements with other organisations to minimise storage charges and the vehicle only becomes the property of an insurance company when they have made a total loss payment to the policyholder. While the claim is being processed, the vehicle is the responsibility of the policyholder.

Our records indicate that since the inception of the Equity Red Star policy in July 2009 your vehicle has been covered on a market value basis. I have reviewed the recording of the conversation in which you provided the details and we arranged the cover. There was no request by you or suggestion from us that the vehicle would be covered on an agreed value basis. Furthermore I can find no advices to suggest that we gave you the impression the vehicle would be covered on an agreed value basis. The agreed value could not be “carried over” at renewal, as it was not present in the first place.

If the third party insurer accepts liability for the claim and reimburses your insurance company all of their costs, the claim will be settled on a non-fault basis and you no claims bonus will be reinstated.

Our records indicate that the original term of insurance, from 2009, was being funded via a finance agreement. As a result, the 2010 renewal was also based on the cover being funded via a finance agreement. Our records do not indicate that you paid the first term of insurance in full. It is not Adrian Flux’s policy to transfer customers onto a finance agreement.

The vehicle was being covered with its modifications, on a like for like basis, and as a result the insurance company’s offer should be on the basis of a modified vehicle. Typically the insurance company will start with the value of an unmodified example and increase the offer to take into consideration the modifications. Please note that the modifications are not covered on a new for old basis and an offer will not take into consideration labour costs for the modifications. For example if the vehicle had alternative alloys on the vehicle for three years, the insurance company should consider the value of three year old used alloys wheels.

Dan
MilkybarKid

Sorry mate, missed this until now, have been out of the country for 3 weeks.

You are right, looking back it was paid by installments.

Can the recordings be made available?
When you say conversation, I take it you mean one call in which the cover was finalised? There was more than one call either made or recieved.

I appreciate you taking the time to look through this.
DAN@ADRIAN FLUX

MilkybarKid wrote:
Sorry mate, missed this until now, have been out of the country for 3 weeks.

You are right, looking back it was paid by installments.

Can the recordings be made available?
When you say conversation, I take it you mean one call in which the cover was finalised? There was more than one call either made or recieved.

I appreciate you taking the time to look through this.


Yes, call recordings can be made available.

Cheers,

Dan
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