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 New S3 - Dealers phoned about DAMAGE View next topic
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dhali
knowledgeable



Joined: 28 Jun 2008
Posts: 744


PostPosted: Fri Feb 26, 2016 10:08 am  Reply with quoteBack to top

Reject it. I rejected a brand new car after taking delivery of it and having it for two weeks.
It had had a repair done to the front wing and on washing it I noticed lacquer peel . Got straight onto the dealer and after a bit of shouting and threatening legal action got the car replaced .
That was a S3 as well .
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kingfisher
Knows a Bit



Joined: 26 Apr 2009
Posts: 178


PostPosted: Thu Mar 10, 2016 9:10 pm Reply with quoteBack to top

Update on this.

Went to see the dealer without an appointment.
They were mortified it had happened.......Head of Business appeared, to apologise etc etc
They had ordered another car , showed me the order etc.
However there was going to be another 12 week wait but.....

In fact the actual damage was less than implied and that a photo had appeared to show.

They asked if I would look at the car after the 'repair' anyway - OK but I don't want a new repaired car.

I spoke directly to the bodyshop and they told me what was wrong ,how they would fix it.They thought it was most likely to have been on the top of transporter and had been caught by a small branch.
Afterwards confirmed exactly what they found and what had been done.

They needed to change the ariel, didn't want to touch the headliner so took out the rear window, took off the boot lid to avoid any damage to it and to make it easier to do the window and work on the roof etc.
They used rods etc and pinged back out the roof panel without damaging the paint around the ariel.
There was a very slight mark towards the rear screen, not a crease but not perfect.
They couldn't use rods as there is a reinforcement panel across 'that Audi glue all the way across' so they couldn't use the rods on the area so needed a small amount of stopper and then repainted the roof section ( small area, car has panoramic roof).
It looked superb.
Interestingly they have their own bodyshop towards Guildford but use St Georges Coachworks in Camberley for 'difficult/important /prestige repairs'



I decided to have the car.

It has since been to a detailer ( Elite Car Care in Maidenhead) for Gtecknik and Suntek film on front. Commented that the factory paint was 'very good, not much work needed'
and 'a little more work on the roof panel needed but it was a good job'. He knew about the damage but his trained, fussy eyes reckoned it was OK !
So I'm content!
I've been given various 'goodies', e.g.Ipod leads, boot liner ,very nice smart mats. I've also got a few hours in a S1 coming up, should be next week, (I asked about ice driving in Scandinavia - but they said no !) oh and a day of driving at Silverstone in the R8
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Graham
Veteran



Joined: 20 Apr 2008
Posts: 9110


PostPosted: Thu Mar 10, 2016 9:26 pm Reply with quoteBack to top

Glad it worked out ok for you.
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Challice
Experienced


Car: S4 V8
Power: 340bhp
Torque: 301lbft

Joined: 05 Mar 2011
Posts: 3043

Location: Wiltshire

PostPosted: Thu Mar 10, 2016 9:43 pm Reply with quoteBack to top

Bonus
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Noggymike
Veteran


Car: 2002 B5 RS4
Power: 430 bhp
Torque: Whatever
Engine code: BHP

Joined: 07 Oct 2012
Posts: 12182

Location: In front of you, lol'ing

PostPosted: Thu Mar 10, 2016 10:01 pm Reply with quoteBack to top

As long as everything stacks up for you then fair play

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josedebardi
knowledgeable


Car: Audi RS3
Power: 367bhp
Torque: 465Nm

Joined: 13 Sep 2014
Posts: 307

Location: Dorset, UK

PostPosted: Fri Mar 11, 2016 4:26 pm Reply with quoteBack to top

Seems a reasonable and fair outcome.

Makes all the difference when the dealer actually cares and treats you like you expect to be having just parted with ~35k!

Glad you are pleased with car, enjoy it

P.S. Pics please

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kingfisher
Knows a Bit



Joined: 26 Apr 2009
Posts: 178


PostPosted: Tue Mar 15, 2016 8:35 pm Reply with quoteBack to top

Yes a much better experience that it was at the first instance!
Oh I ticked a lot of boxes and it came to just over 40k
Then I added front film ( bumper, bonnet, front wings backs of mirrors) and detail.........
So...all I have to do now is drive it.
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